Are LuMelan products suitable for sensitive skin?
Yes! LuMelan products are designed to be effective yet gentle, suitable for all skin types, including sensitive skin. Our formulas are made with clean, carefully selected ingredients that promote healthy, balanced skin. However, we always recommend conducting a patch test before full application to ensure compatibility with your unique skin.
How should I store my LuMelan products?
To maintain their potency and effectiveness, store your products in a cool, dry place, away from direct sunlight and excessive heat. This will help preserve the active ingredients and ensure the best results.
Do LuMelan products contain any harmful chemicals?
Absolutely not! All our formulations are free from parabens, sulfates, and harmful chemicals. We prioritize clean, high-quality ingredients to deliver safe, professional-grade skincare that addresses hyperpigmentation, dark spots, and uneven skin tone effectively.
How long does delivery take?
For orders within the USA, we aim to deliver within 7 business days. In rare cases, delivery may take up to 14 days due to location or unforeseen shipping delays. Rest assured, we're committed to getting your order to you as quickly as possible!
How will I know when my order has been shipped?
Once your order is processed, we will send you a confirmation email with tracking details so you can follow your shipment’s journey to your doorstep.
Do you offer international shipping?
At this time, LuMelan products are only available for shipping within the United States. However, we’re working on expanding our shipping options internationally in the near future—stay tuned!
What should I do if my package is delayed?
If your package hasn’t arrived within the expected delivery timeframe, please reach out to our customer support team at help@lumelan.com for assistance. We'll help track your order and resolve any issues promptly.
Can I change or cancel my order?
Once your order is placed, it is processed promptly for shipping. However, our team will contact you to confirm your shipping details. If necessary, you can submit a cancellation or refund request before the order is shipped. Contact our support team to assist with changes.
What is your return policy?
Due to the custom-formulated nature of our products, we do not accept returns unless the product arrives damaged or defective. If you encounter any issues with your order, please contact us immediately for assistance.
What should I do if I receive the wrong product?
If you receive the wrong item, please email us at help@lumelan.com, and we will quickly correct the order and send you the correct product.
What payment methods do you accept?
We accept all major debit and credit cards, ensuring a secure checkout process for your convenience.
When will I be charged for my order?
Your card will be charged once your order is placed and confirmed. You'll receive an email confirmation with the details of your purchase.
How will I receive my refund?
If a refund is necessary, it will be processed through your original payment method within 5-7 business days after your refund request has been approved. You’ll receive an email confirmation once the refund is processed.
Who can be a patient of MediflexRX?
Anyone who is in the states of Florida, Georgia, New Jersey is 18 years of age or older, and can demonstrate the need for treatment during the medical consultation
Do I need to see a healthcare professional in person to use MediflexRX treatments?
No, first you will complete an online questionnaire to provide your healthcare provider with information about your symptoms and medical history. We will then match you with a licensed provider who will review the information and evaluate your treatment options. Your provider may follow up with additional questions, which you can respond to using our secure online telehealth platform. If your treatment plan includes a prescription, it will be delivered to the shipping address you provided in discreet packaging a few days after your provider completes the evaluation.
What states do we service for Telemedicine?
We are currently providing telemedicine in the following service areas: Florida, Georgia, New Jersey.
Is it safe and effective to receive an online Prescription?
Yes. Our doctors and pharmacy are licensed and follow federal regulations on Prescriptions and medications. It is also very effective because it can save a considerable amount of time and reduce contact by not having to go in person.
What is the process for getting a prescription? Can I obtain one from any state?
If your treatment plan includes a prescription, it will be delivered to the shipping address you provided in discreet packaging in a few days once your provider completes your evaluation. If you are not located in our service areas, the order will be refunded and no prescription will be provided.
What is the Contact Information for the Pharmacies?
Prescription will be sent to:
Absolute Pharmacy
Address: 16011 N. Nebraska Ave., Suite 103 Lutz, FL 33549
Phone: 813.999.2700
Are the treatments offered FDA approved?
We exclusively use compounds from FDA-licensed facilities
What do I do if I have a medical emergency?
If you are experiencing a medical emergency, please call 911.
Do I need a Prescription from MediflexRX?
Yes. In order to buy or subscribe to our services you need a Prescription from a doctor. Our products contain active ingredients that require an Prescription. You can provide a Prescription or use our service to get matched to a medical provider that reviews your information and would send you a prescription if it is considered suitable or required for your treatment.
What guidance will I receive for administering my medication
A: Mediflex ensures you are well-informed about administering your medication through:
Physician Consultation: During your visit, the physician will explain how much to take, how often, why the medication is prescribed, and potential side effects.
Written Instructions: You’ll receive clear, detailed instructions from the pharmacy, including dosage, storage, administration steps, and side effects.
Ongoing Support: We provide contact information for both the prescribing provider and the pharmacy for any questions.
Please review the materials provided with each prescription refill to ensure you have up-to-date guidance.