Shipping policy

Effective Date: October 28, 2025

This Shipping Policy outlines the terms related to the delivery of physical products purchased from LuMelan™ by SOLO PRACTICE INC.
By placing an order, you acknowledge and agree to the terms set forth below.

1. In-Person Services & Product Shipping

Most treatments and products offered by LuMelan™ are in-person procedures performed by licensed professionals at our clinical locations.

Only select physical products (such as skincare kits, aftercare items, or accessories) are eligible for shipping.
If you are unsure whether a product can be shipped, please contact us before purchasing.

2. Order Processing & Shipping Times

Orders for eligible physical products are typically processed within 2–3 business days, excluding weekends and holidays.

Processing times may vary depending on:

• Product availability

• Payment or verification requirements

• Weather or carrier delays

You will receive an email confirmation and tracking number once your order has shipped.

3. Shipping Carriers & Delivery Options

We offer both standard and expedited shipping options for eligible products.

Shipping costs are automatically calculated at checkout based on:

• Destination address

• Package weight and dimensions

• Chosen delivery speed

Please note: LuMelan™ is not responsible for delays caused by shipping carriers, weather, customs, or circumstances beyond our control once an order has left our facility.

4. Lost, Stolen, or Damaged Shipments

Once tracking information has been issued, the customer assumes full responsibility for the package.

LuMelan™ is not liable for:

• Packages lost in transit

• Shipments stolen after delivery

• Damage occurring after carrier pickup

If an issue occurs, please file a claim directly with the shipping carrier using your tracking number.
We do not issue refunds or replacements for lost or stolen orders.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If an order is returned due to an incorrect or incomplete address:

• The customer will be responsible for reshipping costs.

• No refund will be issued for undeliverable or misaddressed packages.

Please review your shipping information carefully before completing checkout.

6. International Shipping

At this time, LuMelan™ does not offer international shipping.
All orders must be shipped to addresses within the United States.

7. Verify Product Shipping Eligibility

To confirm whether a product is eligible for shipping, please contact us prior to checkout:
📧 info@lumelan.com

8. Contact Us

For all shipping-related inquiries or assistance with your order:

LuMelan™ / SOLO PRACTICE INC
📞 (833) 462-5769
📧 info@lumelan.com